The coach was way too big which meant we had to drive incredibly slowly.
Rated 3 out of 5 stars
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Real Feedback for Perrins Travel
We believe in complete transparency. Below you can explore recent, unedited customer testimonials specifically for Perrins Travel.
Comments can only be left via our secure Client Portal, ensuring every review is from a genuine school group.
Barry was great
Rated 3 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
Phil got the balance of professionalism and friendliness. Knows the island very well. Always on time and flexible when we needed him to be.
Rated 5 out of 5 stars
Phil was absolutely amazing from start to finish. Very professional, smart and prompt
Rated 5 out of 5 stars
Phill was excellent. Very adaptive to changing plans/times and good with the children. Excellent time management.
Rated 5 out of 5 stars
When the coach arrived on Monday morning, the driver parked a long way from the school as he had not researched where he needed to be. One of our staff directed him and he then parked on the opposite side of the road to the school meaning that we had to transport 30 children and their luggage across a busy road.
When he arrived, he had been delayed on his way so he was short of driving time and needed a break. He explained this and said that he would be ready to leave at 9:15, we asked if we could load up and be ready to go at that time and he said this would be fine. Once the coach was loaded, he then told us that he still needed another 20 minutes break. I explained that sitting on the coach with parents waiting to see us off was not really viable so we would need to set off and find somewhere to stop. He ran out of driving time and we had to stop on the slip road near Heathrow Terminal 5 for 20 minutes.
Whilst we were on the island, the driver did not seem fully aware of where our activities were or, in some cases, how to get there. This necessitated quite a lot of conversation with the hotel staff to work out where to go - to be fair, this wasn't helped by multiple road closures but some of these weren't actually in place.
This is at odds with other drivers we have had in the past who have researched and found out where they are going in advance and made sure they have enough hours to complete the main journey as required.
Rated 2 out of 5 stars
Good support after windows smashed. Our driver was very helpful. The coaches air con was broken...so being delayed in 30 plus degrees for over an hour at the ferry port was difficulult with children. Many started to look quite unwell.
Rated 2 out of 5 stars
Phil was great
Rated 5 out of 5 stars
Lovely driver very personable
Rated 5 out of 5 stars
Driving Real Change
Your feedback isn’t just filed away; it’s our primary tool for quality control. Every comment is reviewed internally and directly dictates which providers remain part of our residential portfolio.
Where improvements are needed, we roll up our sleeves. For instance, when a hotel received poor ratings for their packed lunches, we collaborated with their chef to rebalance their catering budget — scaling back over-generous breakfasts to significantly boost the quality of the mid-day meals.
Similarly, when a popular crazy golf course faced feedback about chaotic arrivals, we implemented a 15-minute staggered entry system to ensure every school group receives a calm, organised welcome.
At the end of every season, we compile these insights into anonymous performance summaries for all our partners, providing them with the clear, actionable data they need to keep improving.
We also reward our most successful partners with our Customer Excellence Awards each season, and our customer feedback is key to deciding the most deserving winners.
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12
Years' Experience
96%
Feedback
500
Trips Booked
26.9k
Lives Changed