No written comments provided.
Rated 5 out of 5 stars
Transparent & Trusted
Real Feedback for Red Funnel Ferries
We believe in complete transparency. Below you can explore recent, unedited customer testimonials specifically for Red Funnel Ferries.
Comments can only be left via our secure Client Portal, ensuring every review is from a genuine school group.
No written comments provided.
Rated 5 out of 5 stars
Great crossing and good facilities. However, when we were running late for our crossing the driver called ahead and was told that a space would be kept for us. This was not the case and when we arrived the staff said we shouldn't have been promised this. They then did work hard to get us on the next crossing. [ED comment: The correct procedure would have been for school to contact our 24x7 support line and we would have taken care of the arrangements to avoid this type of issue]
Rated 4 out of 5 stars
No written comments provided.
Rated 3 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
A nice crossing
Rated 4 out of 5 stars
No written comments provided.
Rated 3 out of 5 stars
No written comments provided.
Rated 4 out of 5 stars
No written comments provided.
Rated 3 out of 5 stars
No written comments provided.
Rated 3 out of 5 stars
Driving Real Change
Your feedback isn’t just filed away; it’s our primary tool for quality control. Every comment is reviewed internally and directly dictates which providers remain part of our residential portfolio.
Where improvements are needed, we roll up our sleeves. For instance, when a hotel received poor ratings for their packed lunches, we collaborated with their chef to rebalance their catering budget — scaling back over-generous breakfasts to significantly boost the quality of the mid-day meals.
Similarly, when a popular crazy golf course faced feedback about chaotic arrivals, we implemented a 15-minute staggered entry system to ensure every school group receives a calm, organised welcome.
At the end of every season, we compile these insights into anonymous performance summaries for all our partners, providing them with the clear, actionable data they need to keep improving.
We also reward our most successful partners with our Customer Excellence Awards each season, and our customer feedback is key to deciding the most deserving winners.
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12
Years' Experience
96%
Feedback
500
Trips Booked
26.9k
Lives Changed