This is the best hotel that we've stayed in for a residential. The team ensured the staff were well looked after and the food was exceptional.
Rated 4 out of 5 stars
Transparent & Trusted
Real Feedback for Victoria Lodge
We believe in complete transparency. Below you can explore recent, unedited customer testimonials specifically for Victoria Lodge.
Comments can only be left via our secure Client Portal, ensuring every review is from a genuine school group.
Very friendly, warm and welcoming a lovely place to stay. The team were adaptable, friendly and accomodated all needs.
Rated 5 out of 5 stars
The owners of Victoria Lodge went out of their way to ensure that our stay was a successful one. Nothing was too much to ask of them and they were very accommodating of the children dietary requirements. Already looking to go back again next year - as both the children and staff loved their stay very much. The owners were always very quick to highlight to staff if any of the children had an issue or had done something that went against the hotel rules - this level of communication is fantastic, as it allows us to deal with the children head on and to ensure it is a safe and happy stay for all. 100% recommend.
Rated 5 out of 5 stars
- staff at times had unprofessional interactions with children (talking to them and general demeanour) - didn't feel very accommodating to the children
- at times interactions with us felt hostile/abrupt - the way we were approached, spoken to
- extremely loud and unsuitable music played at inappropriate times until 10pm coming from the kitchen area .g. during prayers, during teacher talks, just before and during bed time
- rooms too small for amount of children (for the age group) and bathroom ratio
- when returning from trips/activities - hotel staff on two occasions had taken the only staff communal area available to us (and had alcohol in view of children) - we felt slightly uncomfortable and not able to fully relax
- communication, mainly regarding lunches, was poor - we were not told how far in advance children lunches needed to be offered, staff lunches: were not given option to change option for the week and was changed without being spoken to near the end of the week
Positive:
- communal space for the children was good and game ability was enjoyed by the children
- a couple of the staff were accommodating and had the understanding that they are children
Rated 2 out of 5 stars
Victoria lodge was fantastic and the hosts were amazing.
Rated 4 out of 5 stars
We've been working with Alysa for a number of years now and she delivered her usual high standards of service for us. We have happily booked again for next year.
Rated 5 out of 5 stars
Victoria Lodge Hotel was lovely. We were made to feel very welcome and were looked after beautifully.
Rated 5 out of 5 stars
Brilliant hosts
Rated 5 out of 5 stars
No written comments provided.
Rated 4 out of 5 stars
Excellent hosts. Nothing was too much trouble. Felt like home from home
Rated 5 out of 5 stars
Driving Real Change
Your feedback isn’t just filed away; it’s our primary tool for quality control. Every comment is reviewed internally and directly dictates which providers remain part of our residential portfolio.
Where improvements are needed, we roll up our sleeves. For instance, when a hotel received poor ratings for their packed lunches, we collaborated with their chef to rebalance their catering budget — scaling back over-generous breakfasts to significantly boost the quality of the mid-day meals.
Similarly, when a popular crazy golf course faced feedback about chaotic arrivals, we implemented a 15-minute staggered entry system to ensure every school group receives a calm, organised welcome.
At the end of every season, we compile these insights into anonymous performance summaries for all our partners, providing them with the clear, actionable data they need to keep improving.
We also reward our most successful partners with our Customer Excellence Awards each season, and our customer feedback is key to deciding the most deserving winners.
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12
Years' Experience
96%
Feedback
500
Trips Booked
26.9k
Lives Changed