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Rated 3 out of 5 stars
Transparent & Trusted
Real Feedback for Altavia
We believe in complete transparency. Below you can explore recent, unedited customer testimonials specifically for Altavia.
Comments can only be left via our secure Client Portal, ensuring every review is from a genuine school group.
The food was awful. The showers were unreliable and mostly cold for everyone. The hotel was worn out and tired. The proprietor was a nice man but he was very difficult to deal with as he was deaf and somewhat blind and did not wear his hearing aides.
Rated 1 out of 5 stars
Good old fashioned seaside hotel needs some upgrading but clean and plenty of space for our group of 60. Good breakfast and nice evening meals but lunches only adequate with limited options and white bread only. Would use again but ask to upgrade lunch offering.
Rated 3 out of 5 stars
Just back from a week at Altavia and cannot overstate how laid back staff are in relation to noise, late room change requests, helping out with unforeseen accidents. Because its exclusive use we didn't need to worry too much about the children upsetting other guests. A good old seaside hotel just like I remember growing up. Asked to book for the same week next year.
Rated 5 out of 5 stars
Was a bit worried about some of the recent online reviews but we trusted Education Destination and glad we did. OK, it's not the Ritz, but the hotel is perfectly adequate - loving the 70s style avocado bathrooms! Would stay again.
Rated 4 out of 5 stars
John and his staff are lovely! We had a few minor issues with a couple of rooms and they were attended to quickly and with a smile. Food was good and the secure garden is a major bonus.
Rated 3 out of 5 stars
Driving Real Change
Your feedback isn’t just filed away; it’s our primary tool for quality control. Every comment is reviewed internally and directly dictates which providers remain part of our residential portfolio.
Where improvements are needed, we roll up our sleeves. For instance, when a hotel received poor ratings for their packed lunches, we collaborated with their chef to rebalance their catering budget — scaling back over-generous breakfasts to significantly boost the quality of the mid-day meals.
Similarly, when a popular crazy golf course faced feedback about chaotic arrivals, we implemented a 15-minute staggered entry system to ensure every school group receives a calm, organised welcome.
At the end of every season, we compile these insights into anonymous performance summaries for all our partners, providing them with the clear, actionable data they need to keep improving.
We also reward our most successful partners with our Customer Excellence Awards each season, and our customer feedback is key to deciding the most deserving winners.
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12
Years' Experience
96%
Feedback
500
Trips Booked
26.9k
Lives Changed