Great very accommodating
Rated 5 out of 5 stars
Transparent & Trusted
Real Feedback for Island Riding - Glamping Village
We believe in complete transparency. Below you can explore recent, unedited customer testimonials specifically for Island Riding - Glamping Village.
Comments can only be left via our secure Client Portal, ensuring every review is from a genuine school group.
Loved the accommodation and surroundings but food could have been better especially breakfast and packed lunches which some of the children didn't enjoy. The horse arena wasn't an ideal location for dinner due to the smells but we were a late booking and the restaurant was already full with other guests so this may not be an issue for others.
Rated 3 out of 5 stars
This is tricky as in some ways our experience was not as good as anticipated but exceeded in other areas. The service we received was excellent as were the cottages. Staff and pupils were cold at night in the lodges, although it was an unusually wet and cold week when we visited in early May, but the outside space was brilliant.
Rated 4 out of 5 stars
Want to return next year
Rated 5 out of 5 stars
Asked to return again whilst still on the trip
Rated 5 out of 5 stars
Driving Real Change
Your feedback isn’t just filed away; it’s our primary tool for quality control. Every comment is reviewed internally and directly dictates which providers remain part of our residential portfolio.
Where improvements are needed, we roll up our sleeves. For instance, when a hotel received poor ratings for their packed lunches, we collaborated with their chef to rebalance their catering budget — scaling back over-generous breakfasts to significantly boost the quality of the mid-day meals.
Similarly, when a popular crazy golf course faced feedback about chaotic arrivals, we implemented a 15-minute staggered entry system to ensure every school group receives a calm, organised welcome.
At the end of every season, we compile these insights into anonymous performance summaries for all our partners, providing them with the clear, actionable data they need to keep improving.
We also reward our most successful partners with our Customer Excellence Awards each season, and our customer feedback is key to deciding the most deserving winners.
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12
Years' Experience
96%
Feedback
500
Trips Booked
26.9k
Lives Changed