The waitressing staff in the restaurant were excellent. The breakfast was delicious. The lunch was filling. The children liked the evening meal. The rooms were nice and well presented. It is a bit like a maze but we found our way around quickly. The downstairs room for playing games is fantastic and means the children are not stuck in their rooms and they get to socialise as a group and play board games. We could also do biscuit and bed without the need to go into rooms. We were downstairs until 10.15pm before going up which I don't think is too late as the children were all asleep before 11pm every night. We did not see much of Jill as I think she had to go over to the mainland a lot for personal reasons. However, one night we had an issue with one room locking themselves out and when I rang the buzzer there was no answer. Luckily, I managed to find a man wandering round the kitchen and he managed to get me the key. On the same night the driver called the emergency number as he had gone out for the evening and no-one answered that either. Again as I was returning the key I saw him at the door and let him in.
Rated 3 out of 5 stars
Eastmount Hall
Fantastic host. Suzie always helped with any issues we had. For another time it would be go to be given the code for the front door so that this can be closed. Dinners seemed smaller this year than the previous year but children who were still hungary were given more if they asked.
Any room issues were quickly resolved.
Rated 4 out of 5 stars
Eastmount Hall
Meal times, despite pre-ordering were terrible and very slow. The food once served waas good, but we did have muslims served pork and non dairy fed mash on the first night, then told they couldn't have it the next day as it contained dairy!!!!!
Jill turned the lights off on school staff in the lounch in the evening and made comments about whether we every went to bed....she didn't want us to stay up later than her, despite the fact we needed to ensure our children were asleep. One shower was extremely hot...when we spoke to Jill there was no concern or alternative offered...children had to shower in another room.
All rooms had TVs, kettles anf fans left in them...this is not child friendly or safe. Jill said the kettles were on top of wardrobes so weren't an issue.
Nobody came to say goodbye when we left, so a member of school staff went inside the hotel to say goodbye. Jill was over heard talking about our 'bloody children' so the staff member left. We did not feel welcome.
Rated 2 out of 5 stars
Eastmount Hall
Jill was really helpful and accommodating. Rooms clean, towels and miniature smellies were a bonus. All the staff were lovely. We would happily come back.
Rated 5 out of 5 stars
Eastmount Hall
A hidden gem - the staff and children loved it here. Jill & Julian are lovely, welcoming hosts and Julian is an exceptional cook. We certainly didn't go hungry! Eastmount is tucked away in a quiet residential street but it's really close to the beach and theatre. There is a small outdoor pool which is fenced and gated that we were invited to use. The bedrooms are nicely furnished with only a couple of sets of bunks and there's plenty of indoor space in case the weather isn't kind - there's even a games room. We've already rebooked for next year...!
Rated 5 out of 5 stars
Eastmount Hall
Helpful, friendly, lots of food options.
Rated 5 out of 5 stars
Driving Real Change
Your feedback isn’t just filed away; it’s our primary tool for quality control. Every comment is reviewed internally and directly dictates which providers remain part of our residential portfolio.
Where improvements are needed, we roll up our sleeves. For instance, when a hotel received poor ratings for their packed lunches, we collaborated with their chef to rebalance their catering budget — scaling back over-generous breakfasts to significantly boost the quality of the mid-day meals.
Similarly, when a popular crazy golf course faced feedback about chaotic arrivals, we implemented a 15-minute staggered entry system to ensure every school group receives a calm, organised welcome.
At the end of every season, we compile these insights into anonymous performance summaries for all our partners, providing them with the clear, actionable data they need to keep improving.
We also reward our most successful partners with our Customer Excellence Awards each season, and our customer feedback is key to deciding the most deserving winners.
