A great experience - guided tour wonderful - very knowledgeable - being able to see the snake as well - so good with the weather - supported us with lunch in the shade etc
Rated 5 out of 5 stars
Transparent & Trusted
Real Feedback for Monkey Haven
We believe in complete transparency. Below you can explore recent, unedited customer testimonials specifically for Monkey Haven.
Comments can only be left via our secure Client Portal, ensuring every review is from a genuine school group.
The mini-beast talk was a bit disappointing! We know they would have made adjustments because of animal welfare in the heat, but getting all of the children crowded into 1 room, to see 1 insect, while impressive, was a bit underwhelming!
Rated 3 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
Driving Real Change
Your feedback isn’t just filed away; it’s our primary tool for quality control. Every comment is reviewed internally and directly dictates which providers remain part of our residential portfolio.
Where improvements are needed, we roll up our sleeves. For instance, when a hotel received poor ratings for their packed lunches, we collaborated with their chef to rebalance their catering budget — scaling back over-generous breakfasts to significantly boost the quality of the mid-day meals.
Similarly, when a popular crazy golf course faced feedback about chaotic arrivals, we implemented a 15-minute staggered entry system to ensure every school group receives a calm, organised welcome.
At the end of every season, we compile these insights into anonymous performance summaries for all our partners, providing them with the clear, actionable data they need to keep improving.
We also reward our most successful partners with our Customer Excellence Awards each season, and our customer feedback is key to deciding the most deserving winners.
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12
Years' Experience
96%
Feedback
500
Trips Booked
26.9k
Lives Changed