No written comments provided.
Rated 4 out of 5 stars
Transparent & Trusted
Real Feedback for Osborne (House)
We believe in complete transparency. Below you can explore recent, unedited customer testimonials specifically for Osborne (House).
Comments can only be left via our secure Client Portal, ensuring every review is from a genuine school group.
Staff were lovely and welcoming. The house was perfect for our Victorian topic!
Rated 3 out of 5 stars
Workshop was amazing - Holly was fantastic. Children thoroughly enjoyed this and really got into character. Would recommend this to anyone.
We found some of the staff in the house to be dismissive of the children. We were asked to move out of the way of the member of the publics way but there was no where for us to go as was busy ahead, so we were asked to move into the next room even though we had not seen this room, to then be told by another member of staff that we had to stop as there was another group in front of us. They used to engage with the school parties but this year and last it seemed like we were a burden.
Rated 5 out of 5 stars
No written comments provided.
Rated 3 out of 5 stars
Due to the weather we were unable to visit all of the house and the walk to swiss cottage the beach was too much to undertake.
A great workshop - ideally we needed more time so - another year - if we could have access to Swiss cottage, the house and the beach and the workshop. The staff in the house were amazing and so knowledgeable answering all our questions.
The canteen staff team were brilliant with the pre-ordered ice creams and we were welcomed warmly by The Osborne House team who co-ordinated our visit.
We thoroughly enjoyed our time.
Rated 4 out of 5 stars
We loved the extra workshops and would certainly chose to do these again.
Rated 5 out of 5 stars
Loved the workshop where the children pretended to be servants.
Rated 4 out of 5 stars
No written comments provided.
Rated 3 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
No written comments provided.
Rated 3 out of 5 stars
Driving Real Change
Your feedback isn’t just filed away; it’s our primary tool for quality control. Every comment is reviewed internally and directly dictates which providers remain part of our residential portfolio.
Where improvements are needed, we roll up our sleeves. For instance, when a hotel received poor ratings for their packed lunches, we collaborated with their chef to rebalance their catering budget — scaling back over-generous breakfasts to significantly boost the quality of the mid-day meals.
Similarly, when a popular crazy golf course faced feedback about chaotic arrivals, we implemented a 15-minute staggered entry system to ensure every school group receives a calm, organised welcome.
At the end of every season, we compile these insights into anonymous performance summaries for all our partners, providing them with the clear, actionable data they need to keep improving.
We also reward our most successful partners with our Customer Excellence Awards each season, and our customer feedback is key to deciding the most deserving winners.
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12
Years' Experience
96%
Feedback
500
Trips Booked
26.9k
Lives Changed