This was a big hit
Rated 5 out of 5 stars
Transparent & Trusted
Real Feedback for ISurf Watersports
We believe in complete transparency. Below you can explore recent, unedited customer testimonials specifically for ISurf Watersports.
Comments can only be left via our secure Client Portal, ensuring every review is from a genuine school group.
No written comments provided.
Rated 5 out of 5 stars
Professional and really friendly.
Rated 5 out of 5 stars
Great - even in the rain.
Earlier timing would have helped, but we made it work.
Rated 5 out of 5 stars
Unfortunately, having used a previous provider, we didn't feel this was up to the same standards. The two men who ran the session were great and engaged with the children; however, the other staff members were not engaged and seemed more interested, at times, on their own swimming. Maybe we expected them to interact more with the children based on our previous experiences. Whilst the waves were quite wild, the children did only do one activity the whole time whereas previously we have built up games and confidence before heading into the water and doing challenges with the children before surfing/bodyboarding etc.
We weren't quite sure of safety proceedures such as a whistle being blown in an emergency. I think we will go back to Wight Water next year.
Rated 2 out of 5 stars
Brilliant as always - always adapting and encouraging, the kids had a great time, they helped us out with first aid - would only change timings.
Rated 4 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
No written comments provided.
Rated 4 out of 5 stars
Driving Real Change
Your feedback isn’t just filed away; it’s our primary tool for quality control. Every comment is reviewed internally and directly dictates which providers remain part of our residential portfolio.
Where improvements are needed, we roll up our sleeves. For instance, when a hotel received poor ratings for their packed lunches, we collaborated with their chef to rebalance their catering budget — scaling back over-generous breakfasts to significantly boost the quality of the mid-day meals.
Similarly, when a popular crazy golf course faced feedback about chaotic arrivals, we implemented a 15-minute staggered entry system to ensure every school group receives a calm, organised welcome.
At the end of every season, we compile these insights into anonymous performance summaries for all our partners, providing them with the clear, actionable data they need to keep improving.
We also reward our most successful partners with our Customer Excellence Awards each season, and our customer feedback is key to deciding the most deserving winners.
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12
Years' Experience
96%
Feedback
500
Trips Booked
26.9k
Lives Changed