This was the kids highlight.
Rated 5 out of 5 stars
Transparent & Trusted
Real Feedback for Isle Of Wight Aqua Park
We believe in complete transparency. Below you can explore recent, unedited customer testimonials specifically for Isle Of Wight Aqua Park.
Comments can only be left via our secure Client Portal, ensuring every review is from a genuine school group.
No written comments provided.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
Staff were very welcoming and helpful. Hands down it was the best day!
Rated 5 out of 5 stars
Literally an amazing experience for the children. When an issue arose they were excellent at managing the situation. Really efficient and well trained staff
Rated 5 out of 5 stars
The children absolutely loved this - thank you so much for the extra lifeguards - everything worked so well.
Rated 5 out of 5 stars
So lovely, they were happy for us to sit in air conditioned play area before our session. So professional and happy to help.
Rated 5 out of 5 stars
It would be good to have hair dryers to dry hair following the children being in the cold water.
It would be good if the wet suits and tshirts were not wet before the session as this gets the children very cold before getting in the water.
Rated 3 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
Some of the lifeguards were not as professional towards SEN kids
Rated 5 out of 5 stars
Driving Real Change
Your feedback isn’t just filed away; it’s our primary tool for quality control. Every comment is reviewed internally and directly dictates which providers remain part of our residential portfolio.
Where improvements are needed, we roll up our sleeves. For instance, when a hotel received poor ratings for their packed lunches, we collaborated with their chef to rebalance their catering budget — scaling back over-generous breakfasts to significantly boost the quality of the mid-day meals.
Similarly, when a popular crazy golf course faced feedback about chaotic arrivals, we implemented a 15-minute staggered entry system to ensure every school group receives a calm, organised welcome.
At the end of every season, we compile these insights into anonymous performance summaries for all our partners, providing them with the clear, actionable data they need to keep improving.
We also reward our most successful partners with our Customer Excellence Awards each season, and our customer feedback is key to deciding the most deserving winners.
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12
Years' Experience
96%
Feedback
500
Trips Booked
26.9k
Lives Changed