The children had a wonderful time, and we've received overwhelmingly positive feedback from both pupils and staff. The accommodation was of a high standard and the children were very comfortable.
Rated 5 out of 5 stars
Transparent & Trusted
Real Feedback from Real Customers
We believe in complete transparency. Every group is invited to review every aspect of their stay, and we publish the results — positives and pinpoints alike.
If a venue or activity falls short, we tackle it head-on. If an issue remains outside our control, we ensure future trip leaders are fully informed so they can make an educated choice for their pupils.
Explore our most recent, unedited customer testimonials below. Comments can only be left via our secure Client Portal, so we know they are genuine.
I wanted to write to thank you for organising another fantastic residential trip for us. The activities were excellent and perfectly pitched for our Year 6 pupils. Everything ran smoothly! We're keen to replicate this trip for next year.
Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 5 out of 5 stars
This was the kids highlight.
Rated 5 out of 5 stars
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Rated 3 out of 5 stars
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Rated 3 out of 5 stars
Guy was amazing throughout. His communication was great and he was always got us to events on time.
Rated 5 out of 5 stars
Great locations
Rated 5 out of 5 stars
This is the best hotel that we've stayed in for a residential. The team ensured the staff were well looked after and the food was exceptional.
Rated 4 out of 5 stars
Debbie has been amazing from the minute I booked the trip. Her communication is brilliant and she always goes above and beyond to ensure the trip runs smoothly.
Rated 5 out of 5 stars
Excellent visit all students had an amazing time.
Rated 5 out of 5 stars
Staff helped to meet our needs and supported us in a smooth visit.
Rated 4 out of 5 stars
Excellent way to travel and great service by staff.
Rated 4 out of 5 stars
Excellent evening activity which all students highly enjoyed.
Rated 5 out of 5 stars
Excellent tours and great place for lunch.
Rated 4 out of 5 stars
Coach driver was the best I have ever worked with. Reliable, flexible and had an excellent manner with staff and students. Quickly and efficiently dealt with any issues and no matter the request nothing was ever a problem!
Rated 5 out of 5 stars
Outstanding facility. Hosting, Food and Accommodation all excellent!
Rated 5 out of 5 stars
All areas covered and clearly communicated prior to the trip.
Rated 5 out of 5 stars
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Rated 4 out of 5 stars
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Rated 5 out of 5 stars
Friendly driver, who was helpful with liaising with to help with timings.
Rated 4 out of 5 stars
Very friendly, warm and welcoming a lovely place to stay. The team were adaptable, friendly and accomodated all needs.
Rated 5 out of 5 stars
Everything was booked and logistics clearly explained, timing all worked out perfectly.
Rated 5 out of 5 stars
we all love the beach
Rated 4 out of 5 stars
It was a shame the weather was against us as most of it had to close.
Rated 3 out of 5 stars
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Rated 3 out of 5 stars
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Rated 3 out of 5 stars
The children love fossil hunting.
Rated 3 out of 5 stars
great as always.
Rated 4 out of 5 stars
No written comments provided.
Rated 3 out of 5 stars
The coach was way too big which meant we had to drive incredibly slowly.
Rated 3 out of 5 stars
The waitressing staff in the restaurant were excellent. The breakfast was delicious. The lunch was filling. The children liked the evening meal. The rooms were nice and well presented. It is a bit like a maze but we found our way around quickly. The downstairs room for playing games is fantastic and means the children are not stuck in their rooms and they get to socialise as a group and play board games. We could also do biscuit and bed without the need to go into rooms. We were downstairs until 10.15pm before going up which I don't think is too late as the children were all asleep before 11pm every night. We did not see much of Jill as I think she had to go over to the mainland a lot for personal reasons. However, one night we had an issue with one room locking themselves out and when I rang the buzzer there was no answer. Luckily, I managed to find a man wandering round the kitchen and he managed to get me the key. On the same night the driver called the emergency number as he had gone out for the evening and no-one answered that either. Again as I was returning the key I saw him at the door and let him in.
Rated 3 out of 5 stars
Great service from beginning to end. Very easy to contact and speedy replies. Nothing was too much trouble which is why we booked again for next year.
Rated 4 out of 5 stars
No written comments provided.
Rated 3 out of 5 stars
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Rated 3 out of 5 stars
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Rated 3 out of 5 stars
A bit too much for the last day
Rated 3 out of 5 stars
The children loved this
Rated 5 out of 5 stars
This was a big hit
Rated 5 out of 5 stars
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Rated 3 out of 5 stars
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Rated 3 out of 5 stars
Barry was great
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Rated 5 out of 5 stars
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Rated 4 out of 5 stars
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Rated 4 out of 5 stars
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Rated 4 out of 5 stars
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Rated 5 out of 5 stars
Guy (the driver) was very accomodating to slight changes in the itinerary to fit around our stay. Was always helpful, and was very keen for the children to have the best week possible. The cool drinks he provided to staff (during what was a very hot week) were very much appreciated. Excellent service.
Rated 5 out of 5 stars
The owners of Victoria Lodge went out of their way to ensure that our stay was a successful one. Nothing was too much to ask of them and they were very accommodating of the children dietary requirements. Already looking to go back again next year - as both the children and staff loved their stay very much. The owners were always very quick to highlight to staff if any of the children had an issue or had done something that went against the hotel rules - this level of communication is fantastic, as it allows us to deal with the children head on and to ensure it is a safe and happy stay for all. 100% recommend.
Rated 5 out of 5 stars
From start to finish, Debbie and Education Destination provided a fantastic service with excellent communication throughout. We were kept fully informed of the progress of the trip organisation and it always felt easy to make contact and know that a response would be made as soon as possible. The link between Debbie and the hotels we stayed in was also very beneficial.
Rated 5 out of 5 stars
A great visit!
Rated 4 out of 5 stars
Staff were friendly and the boat ride was enjoyed by everyone.
Rated 3 out of 5 stars
Lovely place for the children to explore and spend money. The sweet demonstration was very fun.
Rated 3 out of 5 stars
Both Ed and Hannah were really helpful and gave a wonderful demonstration to the children.
Rated 5 out of 5 stars
Staff were very welcoming and helpful. Hands down it was the best day!
Rated 5 out of 5 stars
Staff were very welcoming and helpful. Hands down it was the best day!
Rated 5 out of 5 stars
This was perfect as we were on site!
Rated 4 out of 5 stars
Staff were lovely and welcoming. The house was perfect for our Victorian topic!
Rated 3 out of 5 stars
We had a wonderful time here, the staff were friendly and engaging.
One note would be that there is little to no shade here and it was an incredibly warm day for 60+ children to be walking around.
Also there was very limited staff on the tills for the children in the shop so maybe next time the school could have an allocated time in the shop.
Rated 4 out of 5 stars
We had Chris for the week, who was an absolute delight! He made everything smooth and easy, 100% recommend again!
Rated 5 out of 5 stars
This is our second year saying with Calbourne Mill and we have enjoyed coming back here.
The staff on site are wonderful and are accommodating to any dietary restrictions that the staff and children may have.
Both breakfast and dinner choices could be improved upon.
Breakfast - The children and staff are offered cereal and toast, which works for most children but if there could be a choice of a hot breakfast like sausage or bacon sandwiches, it would be appreciated.
Dinner - We had a lot of "fussy" children so more simple options could be provided alongside the options given. For instance, toasties, plain pasta, chips and nuggets etc.
It is evident that they are making improvements to the bedrooms but in some of the showers downstairs which were being used for the staff, the shower only had a lower shower head. A shower that could be attached at the top would be preferred.
These are very small issues that would only enhance our stay. Please pass on how wonderful the staff are, including their dog, Luna.
Rated 4 out of 5 stars
Everything is organised for us which takes a lot of pressure of bookings throughout the school year. Debbie was very helpful with any changes that occurred. Definitely recommending other schools that we saw on sites to use.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
Beautiful beach
Rated 5 out of 5 stars
Great balance - really gave the children a night to remember.
Rated 5 out of 5 stars
Workshop was amazing - Holly was fantastic. Children thoroughly enjoyed this and really got into character. Would recommend this to anyone.
We found some of the staff in the house to be dismissive of the children. We were asked to move out of the way of the member of the publics way but there was no where for us to go as was busy ahead, so we were asked to move into the next room even though we had not seen this room, to then be told by another member of staff that we had to stop as there was another group in front of us. They used to engage with the school parties but this year and last it seemed like we were a burden.
Rated 5 out of 5 stars
Always helpful.
Rated 5 out of 5 stars
The shops closed before we were able to buy any glass which made the children disappointed. Next year having both workshops back to back may be a challenge.
Rated 4 out of 5 stars
So helpful and knowledgable.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
We find Paul and his team so supportive of all the children. They get the best out of everyone, such a calming group of instructors. We look forward to this every year.
Rated 5 out of 5 stars
Fantastc staff on hand to support.
Rated 5 out of 5 stars
Staff very helpful and knoweldgable. A great first activity.
Rated 5 out of 5 stars
Phil got the balance of professionalism and friendliness. Knows the island very well. Always on time and flexible when we needed him to be.
Rated 5 out of 5 stars
Fantastic host. Suzie always helped with any issues we had. For another time it would be go to be given the code for the front door so that this can be closed. Dinners seemed smaller this year than the previous year but children who were still hungary were given more if they asked.
Any room issues were quickly resolved.
Rated 4 out of 5 stars
Always on hand to help with any questions or queries.
Rated 5 out of 5 stars
Great evening with the children
Rated 3 out of 5 stars
Great day out for the children
Only feedback would be that they limited the time that the children accessed the water ride (allowed 2x) to accommodate the paid members of the public but this was very limiting for the children and the staff on this ride were not approachable.
Rated 3 out of 5 stars
Staff were lovely. Accommodating and friendly
Rated 5 out of 5 stars
Literally an amazing experience for the children. When an issue arose they were excellent at managing the situation. Really efficient and well trained staff
Rated 5 out of 5 stars
The skynets were great and the staff were friendly and welcoming
The dino golf was very rushed and too many people accessing the course at the same time. The Martham children were told they could only have 4 attempts at a hole but another school were not.
[ED Response: Edited to remove school name]
Rated 4 out of 5 stars
What a great trip
Rated 5 out of 5 stars
The sweet making was a little rushed.
Glass making was great
Rated 3 out of 5 stars
What an absolutely great day out!
Rated 5 out of 5 stars
Our coach driver Jon was excellent. Accommodating, kind and considerate throughout.
Rated 5 out of 5 stars
Everything was well organised and thoroughly planned.
Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 4 out of 5 stars
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Rated 3 out of 5 stars
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Rated 5 out of 5 stars
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Rated 3 out of 5 stars
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Rated 3 out of 5 stars
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Rated 3 out of 5 stars
Debbie has been amazing. The communication was fantastic thoughout all stages of the planning
Rated 5 out of 5 stars
We would like it at the same beach as last year where there are toilet facilities. I understand the coach cannot park there but we can be dropped off and the coach could park a bit further down. Not having toilet access for the duration of the fossil walk is very hard.
[ED Response: Unfortunately the activity had to be moved to another beach a short distance away as National Trust, owners of the car park at Compton Bay have recently banned coaches as a consequence of cliffside erosion. If asked, the coach driver could stop temporarily in a bus stop close to Compton's public toilets as it's only a couple of minutes away from the new activity location. We will make this clearer on documentation going forward.]
Rated 3 out of 5 stars
It was good that we were one of the first visitors to the park - due to the weather some areas were closed off
We experienced a lemur walk and the children enjoyed having the opportunity to shop.
A pleasure
Rated 3 out of 5 stars
Due to the weather we were unable to visit all of the house and the walk to swiss cottage the beach was too much to undertake.
A great workshop - ideally we needed more time so - another year - if we could have access to Swiss cottage, the house and the beach and the workshop. The staff in the house were amazing and so knowledgeable answering all our questions.
The canteen staff team were brilliant with the pre-ordered ice creams and we were welcomed warmly by The Osborne House team who co-ordinated our visit.
We thoroughly enjoyed our time.
Rated 4 out of 5 stars
A great experience - guided tour wonderful - very knowledgeable - being able to see the snake as well - so good with the weather - supported us with lunch in the shade etc
Rated 5 out of 5 stars
We visited The Sand Shop and all children made their own sand souvenirs - great service and experience.
Rated 3 out of 5 stars
The children absolutely loved this - thank you so much for the extra lifeguards - everything worked so well.
Rated 5 out of 5 stars
A great workshop and tour around the museum - children very engaged and enjoyed the experience. The fossil hunt had to be modified due to the weather and this was handled well with professionalism and care.
Rated 5 out of 5 stars
Again we have visited previously and we very much enjoyed our visit - staff very helpful - etc
Rated 4 out of 5 stars
We absolutely loved the Mary Rose experience we just needed more time to have experienced the 4D experience - next year we would like more time to be able to complete this.
Rated 4 out of 5 stars
Rob was a true professional - responded to all requests asked and was flexible and approachable throughout.
Rated 5 out of 5 stars
Perfect, so much fun! Very professional staff.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
Professional and really friendly.
Rated 5 out of 5 stars
Professional and really friendly.
Rated 5 out of 5 stars
So lovely, they were happy for us to sit in air conditioned play area before our session. So professional and happy to help.
Rated 5 out of 5 stars
AMAZING driver Toby. Went above and beyond to help us. Best driver I've ever had on a school trip. We would love to have him next year again! Please pass this on to his line manager.
Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 3 out of 5 stars
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Rated 5 out of 5 stars
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Rated 4 out of 5 stars
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Rated 4 out of 5 stars
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Rated 4 out of 5 stars
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Rated 5 out of 5 stars
There were a few health and safety issues in the cabins. Large sharp knives left out on the side which children could reach. Windows didn't have a safety lock so children could climb out onto the roof. Stair banister was broken and therefore could have led to an accident if someone leant on it. No indoor space for children to spend time in due to living room spaces being used as bedrooms. Hot water was extremely hot, could have burnt children in the shower if not warned/careful. Walking access to the car park and main road from the cabins with no fence/barrier. Open water (river) in the outdoor recreational area. Overgrown weeds and broken grass in the outdoor recreational area.
[ED Response: H&S issues immediately raised with management on receipt of reports]
Rated 3 out of 5 stars
No written comments provided.
Rated 4 out of 5 stars
Perfect for what we needed - with the weather being as it was having the outdoor space was a real benefit.
Responded to any questions and requests made
Rated 3 out of 5 stars
Debbie was on hand to answer all questions - provided an excellent service throughout the process. Thank you
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
The children loved the rock pools.
We also did Shanklin beach to cool down on Thursday afternoon, which we all loved.
Rated 5 out of 5 stars
He certainly pulled out all of the stops to keep our children going. We did this in the barn because of the heat in the tearoom and would certainly recommend other schools to do the same.
Rated 4 out of 5 stars
No written comments provided.
Rated 3 out of 5 stars
The staff were amazing and we all loved it!
Rated 5 out of 5 stars
The staff were great. We rushed out quite quickly at the end, so please pass on our thanks!
Rated 5 out of 5 stars
The mini-beast talk was a bit disappointing! We know they would have made adjustments because of animal welfare in the heat, but getting all of the children crowded into 1 room, to see 1 insect, while impressive, was a bit underwhelming!
Rated 3 out of 5 stars
No written comments provided.
Rated 3 out of 5 stars
We loved the extra workshops and would certainly chose to do these again.
Rated 5 out of 5 stars
The staff were very informative and friendly. They were very concerned about our welfare in the heat and put things in place to combat this.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
No written comments provided.
Rated 3 out of 5 stars
Guy, our driver, was very helpful and professional at all times.
Rated 4 out of 5 stars
We would be happy to go back here again next year, however there are things that could be improved. The cleanliness throughout, but particularly the upstairs bathrooms was an issue that was raised.
The food was a big improvement on the last place we stayed but was not great. The sandwiches were very good. The beef lasagne on the first evening was over cooked, most pupils who opted for the Bolognese pasta on Wednesday, were just served a very runny and poor 'tomato' sauce and we would have expected something else served up with the pizza and any extra were quickly whipped away before staff could have any more! Adults were not offered adult size portions. The jacket potatoes were great, but just baked beans every evening is not a 'variety' of toppings. The salad went down really well and was certainly a positive.
We do feel that there needs to be a gate and better boundary fencing from the carpark, as the lodges were very open to the public at night etc. Fortunately, we did not have any sleepwalkers this year, but the openness could be an issue if this was the case.
[ED Response: Edited slightly to remove the name of the previous provider and will be reviewed in person at end of season]
Rated 3 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
Just a shame rides all closed just before 4pm when the park did not close until 4.30pm. It was not overly busy
Rated 4 out of 5 stars
Amazing, haven’t laughed so much in a long time
Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 4 out of 5 stars
Phil was absolutely amazing from start to finish. Very professional, smart and prompt
Rated 5 out of 5 stars
Victoria lodge was fantastic and the hosts were amazing.
Rated 4 out of 5 stars
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Rated 4 out of 5 stars
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Rated 4 out of 5 stars
Great - made it easier on our last day.
Rated 3 out of 5 stars
The new barn space for schools was great.
The shop wasn't open which we didn't know about before, but it was fine.
This would be good to know before hand.
[ED Response: We didn't know about the shop either! We will take this up with Tapnell.]
Rated 4 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
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Rated 4 out of 5 stars
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Rated 4 out of 5 stars
Great - even in the rain.
Earlier timing would have helped, but we made it work.
Rated 5 out of 5 stars
Great as always.
Being upstairs worked so much better and Rowan one of the actors even stopped by on our coach after the theatre show. Many star struck children!
Rated 5 out of 5 stars
John and James were great! The kids got on with them, they were so adaptable, helpful and kind. We loved having them at breakfast and dinner with us and they even joined us for the boat trip!
Please can we have them again next year.
Rated 5 out of 5 stars
There were a few issues with allergies and making sure that they had snacks available for our diary free and nut allergy children.
Some of the sausages had coconut in and one child with an allergy ate them - they were okay after piriton, but I had to check the ingredients to notice this.
Would it be possible to discuss menu options for next year?
The school before had broken one of the shower doors in a lodge, so it meant they had no shower door for the week.
The volunteers were great and helped with an issues and the lodges were ready.
Rated 4 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
Great job, kept informed.
Rated 5 out of 5 stars
No written comments provided.
Rated 4 out of 5 stars
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Rated 4 out of 5 stars
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Rated 4 out of 5 stars
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Rated 4 out of 5 stars
I think the children would prefer the skynets next time
Rated 3 out of 5 stars
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Rated 4 out of 5 stars
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Rated 3 out of 5 stars
Loved the workshop where the children pretended to be servants.
Rated 4 out of 5 stars
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Rated 4 out of 5 stars
This is easily the best hotel I haved stayed in when visiting with a residential year 6 trip. I have been on 7 such trips.
Rated 4 out of 5 stars
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Rated 4 out of 5 stars
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Rated 3 out of 5 stars
Please look into getting us a free heritage guide who can accompany us at no extra cost. We actually met one on our walk and his knowledge was amazing and very informative regarding the history of the area.
Rated 3 out of 5 stars
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Rated 3 out of 5 stars
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Rated 3 out of 5 stars
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Rated 3 out of 5 stars
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Rated 3 out of 5 stars
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Rated 3 out of 5 stars
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Rated 3 out of 5 stars
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Rated 3 out of 5 stars
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Rated 3 out of 5 stars
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Rated 3 out of 5 stars
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Rated 3 out of 5 stars
Friendly and flexible drivers.
Rated 4 out of 5 stars
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Rated 4 out of 5 stars
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Rated 3 out of 5 stars
I liked the touch of water bottles per child. It was necessary and nice that I could be in contact with Debbie when I needed help.
Rated 4 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
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Rated 4 out of 5 stars
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Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 3 out of 5 stars
Theo was an excellent guide. Very knowledgeable and great with the children.
Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 5 out of 5 stars
It would be good to have hair dryers to dry hair following the children being in the cold water.
It would be good if the wet suits and tshirts were not wet before the session as this gets the children very cold before getting in the water.
Rated 3 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
Victorian Explorer Workshop was a particular success! The children liked the hands-on activities.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
Phill was excellent. Very adaptive to changing plans/times and good with the children. Excellent time management.
Rated 5 out of 5 stars
Delicious food but it would be good to have less carb options e.g. vegetables, more fruit, salad and non-carb options for main courses.
Rated 3 out of 5 stars
Everyone incredibly friendly and helpful. A few errors of the cottages need mending or fixing e.g. cupboard doors, curtains, shower.
Rated 3 out of 5 stars
Excellent communication from Debbie. She was available to answer questions and help at any time. She was brilliant at changing plans at the last minute.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
From Yarmouth but polite and friendly as always.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
Wind closed many of the rides but they provided us with indoor spaces to eat and dry off.
Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 5 out of 5 stars
We've been working with Alysa for a number of years now and she delivered her usual high standards of service for us. We have happily booked again for next year.
Rated 5 out of 5 stars
Debbie let me know in plenty of time that our itinerary may have needed to change due to the weather, we discussed other options and she was very helpful.
Rated 5 out of 5 stars
The food was amazing and so were the Morgan's staff.
Rated 5 out of 5 stars
We loved our stay and how kind Kelly and Vicky were.
We are not sure the Sandringham kitchen staff were our biggest fans; however, one of them was very kind and communicative.
Rated 4 out of 5 stars
Overall the experience was very good and a good programme for our boys.
Rated 5 out of 5 stars
We had the most wonderful week! We loved every minute of it - we loved the hotel and the food too. Thank you for all your support in organising it for us.
Rated 5 out of 5 stars
Victoria Lodge Hotel was lovely. We were made to feel very welcome and were looked after beautifully.
Rated 5 out of 5 stars
It was such fun!
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 4 out of 5 stars
Good range of activities available
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
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Rated 4 out of 5 stars
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Rated 3 out of 5 stars
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Rated 4 out of 5 stars
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Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 3 out of 5 stars
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Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 5 out of 5 stars
This would have been 5, but the Hotel were adamant that they had not been informed about specific dietry needs of staff and pupils.
[ED Response: Thank you. We are sorry there appears to have been a communication issue. We have checked and your dietary requirements were shared with the hotel by email more than two weeks prior to your visit, and we have an email acknowledgement that they were received. They were also placed on our secure Partner Dashboard for the hotel to download at any time along with your rooming requirements. However, based on your feedback we will review the process to see if it can be strengthened for future groups.]
Rated 4 out of 5 stars
No written comments provided.
Rated 4 out of 5 stars
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Rated 5 out of 5 stars
No written comments provided.
Rated 4 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
Everything worked brilliantly. The kids loved it.
Rated 5 out of 5 stars
Not much to do here, but we did find a nice cafe.
Rated 3 out of 5 stars
Wonderful weather and a great view.
Rated 4 out of 5 stars
Wonderful weather and a great view.
Rated 4 out of 5 stars
Wonderful weather and a great view.
Rated 5 out of 5 stars
It was lovely, might be a good idea to arrive a little later as it was even better as the light faded.
Rated 4 out of 5 stars
The kids really enjoyed the oppulance of the house an asked lots of great questions.
Rated 4 out of 5 stars
The staff were lovely and gave a free introduction for the party.
Rated 4 out of 5 stars
The staff were lovely and very helpful.
Rated 5 out of 5 stars
Loved by all. The guide was so enthusiastic the kids loved it.
Rated 5 out of 5 stars
Great fun, lovely facilities. I didn't win though.
Rated 4 out of 5 stars
Great excursion, well run and safe.
Rated 4 out of 5 stars
The Mary Rose was amazing and there was even a brand new air craft carrier in the harbour.
Rated 5 out of 5 stars
Exceptional driver and a lovely coach.
Rated 5 out of 5 stars
Everything was very well organised and Debbie very pleasant to deal with, she couldn't have been more helpful.
Rated 4 out of 5 stars
Throughout the planning process and during the trip itself, your communication and organisation were very good, and we remain grateful for the work that goes into arranging these visits. The children had a wonderful time overall, and the excursions, along with Phill's support as driver, were excellent.
Rated 5 out of 5 stars
A really good hotel in a perfect spot right on the beach - the kids were out there the whole time and loved every minute of it. A few bathrooms need an upgrade but everything is clean and functional. Nice furniture throughout and hardly any bunk beds which makes a refreshing change.
Rated 5 out of 5 stars
Good old fashioned seaside hotel needs some upgrading but clean and plenty of space for our group of 60. Good breakfast and nice evening meals but lunches only adequate with limited options and white bread only. Would use again but ask to upgrade lunch offering.
Rated 3 out of 5 stars
What a lovely place - Bob was the best host. Will definitely rebook for next time.
Rated 5 out of 5 stars
No written comments provided.
Rated 4 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
Some of the lifeguards were not as professional towards SEN kids
Rated 5 out of 5 stars
Very good, the two men were very interesting with concrete fossils and visual to support explanations.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
No written comments provided.
Rated 4 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
Add more interactive games than previous year but would be good to add some more.
Rated 4 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
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Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
No written comments provided.
Rated 4 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
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Rated 4 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
Brilliant hosts
Rated 5 out of 5 stars
Phil was great
Rated 5 out of 5 stars
I just wanted to say we had another fantastic trip to the Isle of Wight. The students really enjoyed themselves, and the activities planned were great. I expect we would very much like to re-book something for next year.
Rated 5 out of 5 stars
Had a fun time
Rated 5 out of 5 stars
Amazing place kids loved it
Rated 5 out of 5 stars
Brilliant
Rated 5 out of 5 stars
Great afternoon
Rated 5 out of 5 stars
Lovely
Rated 5 out of 5 stars
Great day
Rated 5 out of 5 stars
Lovely time
Rated 5 out of 5 stars
The workshop (Victorian Explorers) was not very good. The Queen is Coming workshop is much better.
Rated 3 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
Lovely driver very personable
Rated 5 out of 5 stars
Great very accommodating
Rated 5 out of 5 stars
Can I say thank you so much for last week. I've been doing residentials to the IOW since I was 12 (I'm 41 now) and thanks to you and your team - it's by far the best residential I've ever been on (except for the coaches). All the children had a wonderful week and have made memories to last a lifetime!
Rated 5 out of 5 stars
Children loved the chair lift up and down and enjoyed the boat ride.
Rated 5 out of 5 stars
This was okay, a lot of the children found it tricky due to being the 3rd activity of the day.
Rated 3 out of 5 stars
Best activity of the day! We wish we spent more time there.
Rated 5 out of 5 stars
All the children had a good time however, it was very busy having a tour of the house with members of the public.
Rated 4 out of 5 stars
All the children loved the train!
Rated 5 out of 5 stars
The man who delivered our walk along the beach was delightful and the children had a good time at the beach. However, they were not a fan of the museum section. Most would have preferred to stay at the beach.
Rated 4 out of 5 stars
The children loved this activity. Great opportunity to see some animals and grab an ice cream!
Rated 5 out of 5 stars
All okay, no complaints.
Rated 4 out of 5 stars
Loved the lodges! Great space for children to play after dinner and in the evenings.
The staff were very friendly.
Food wise, we did have a lot of picky eaters but we would have preferred more options that a "child friendly" (pizza, burger and chips etc)
Rated 5 out of 5 stars
Had less time due to traffic, but also felt rushed and children wanted more from it.
Rated 3 out of 5 stars
Was flexible in timings and great with the kids - he listened to our feedback about no competitions and this worked so much better.
Rated 4 out of 5 stars
Brilliant as always - always adapting and encouraging, the kids had a great time, they helped us out with first aid - would only change timings.
Rated 4 out of 5 stars
They were great, as always, especially with our diverse cohort.
Rated 5 out of 5 stars
Theatre Evening - will follow up in specific email, it was more reference to other schools behaviour not the show itself. Staff were great.
Rated 3 out of 5 stars
slide timings were tricky, as was navigating the public in our time slots - although it couldn't be helped it was extremely busy! We had nice feedback from staff and others schools though
Rated 4 out of 5 stars
Great as always.
Rated 4 out of 5 stars
Good going first.
Rated 4 out of 5 stars
No written comments provided.
Rated 4 out of 5 stars
There were artists painting, who let one of our SEN children add to the wall, which was great. Parking for the coaches was easy and access to the cafe/toilets was perfect.
Rated 4 out of 5 stars
No written comments provided.
Rated 4 out of 5 stars
Coach changes had to be made, we ended up with different transport over the week, which meant we didn't have access to sick buckets left on coaches, some had no air con. Drivers were great on the way back when they broke down.
Rated 3 out of 5 stars
Just a belated email to say thanks on behalf of us all to you and the team for last week's trip organisation. Our children had a life-changing experience, and staff were very happy with the accommodation and all other arrangements.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
great attraction
Rated 5 out of 5 stars
very well organised - great staff
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
Great crossing and good facilities. However, when we were running late for our crossing the driver called ahead and was told that a space would be kept for us. This was not the case and when we arrived the staff said we shouldn't have been promised this. They then did work hard to get us on the next crossing. [ED comment: The correct procedure would have been for school to contact our 24x7 support line and we would have taken care of the arrangements to avoid this type of issue]
Rated 4 out of 5 stars
The hotel itself was great and staff friendly. Facilities and location fantastic.
Rated 4 out of 5 stars
A special mention for Gregg - our IOW coach driver - was a fabulous driver, professional and boundaried. No over familarity with the children.
Rated 5 out of 5 stars
Jill was really helpful and accommodating. Rooms clean, towels and miniature smellies were a bonus. All the staff were lovely. We would happily come back.
Rated 5 out of 5 stars
The DJ (Soundwaves) was exceptional
Rated 5 out of 5 stars
We had an amazing time and we want to rebook straight away for next year! Bob was very accommodating with some of our more unusual food choices and demanding schedule. Highly recommended.
Rated 5 out of 5 stars
Had to shorten visit. So historic, staff were great.
Rated 4 out of 5 stars
Pupils loved this. DJ had a nice tone with the children.
Rated 4 out of 5 stars
A highlight for the children, there could be more 'rides'.
Rated 5 out of 5 stars
Simple, peaceful way to see nature / geography.
Rated 4 out of 5 stars
Loud and energetic.
Rated 4 out of 5 stars
Such an important place to visit.
Rated 4 out of 5 stars
Pupils enjoyed this.
Rated 4 out of 5 stars
Great experience.
Rated 5 out of 5 stars
Great day - lots to do, keeps all the pupils focused and happy
Rated 5 out of 5 stars
No written comments provided.
Rated 4 out of 5 stars
No written comments provided.
Rated 4 out of 5 stars
No written comments provided.
Rated 4 out of 5 stars
Dave the driver was fabulous. All ran to time.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
great night. Knew his audience
Rated 5 out of 5 stars
Loved the accommodation and surroundings but food could have been better especially breakfast and packed lunches which some of the children didn't enjoy. The horse arena wasn't an ideal location for dinner due to the smells but we were a late booking and the restaurant was already full with other guests so this may not be an issue for others.
Rated 3 out of 5 stars
Amazing- felt like we could also enjoy a game of golf
.Well run and great evening
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
Fossil hunt was brilliant and even though we were running late she stayed with us on the beach. Very knowledgeable and the shop assistant was brilliant with the children
Rated 5 out of 5 stars
Always great
Rated 5 out of 5 stars
Initial welcome was great. Although we were told to arrive between 9.30-9.40 to then be told we couldn't get in until 10
A member of staff kindly let us in and gave us a mini tour. in the house all volunteers were great. Unfortunately, it downpoured as we came out of the house. We took brief shelter in the cafe (we were also making purchases) The cafe workers were great. One member of staff (unsure of name) did not engage with us as staff just waved her hands over the children and asked the staff what are they doing here. Our final group came out and we moved on taking our rubbish with us. she watched as every crumb was picked up. We didn't have lunch here just a quick snack and kept to one side. her dismissive behaviour was very unfair as the children were behaving well
Rated 3 out of 5 stars
Very helpful, kind towards the children and knowledgeable. Great
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
Amazing. no more words needed!!!!
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
The guide this year was brilliant with the children - Much better than last year.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
Andrew was great. Only issue was having to walk from the coach car park but we agreed this with him. After an incident we agreed on an alternative collection. Andrew's coach was.roomy and comfortable. I couldn't fault Andrew, professional and appraochable.
Rated 5 out of 5 stars
They accommodated an earlier start time for us when I called them
Rated 5 out of 5 stars
Despite the change in plan to the boat ride due to the weather, the guide was informative and the children had a great time.
Rated 5 out of 5 stars
The children loved the workshop, the beach, walking around the grounds, the house and the cottage.
Rated 5 out of 5 stars
The children enjoyed walking around the fort and the castle. It was good to have this at the start of the trip to introduce the Isle of Wight.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
Really friendly staff. Clean cottages. Some parts of the cottages needed repair like blinds, door locks, shower heads, cupboard doors.
Rated 4 out of 5 stars
The food could be more healthy and have more of a range e.g. for teachers.
Rated 3 out of 5 stars
Phill the coach driver like last year was brilliant. He adapted around our schedule and was good with the children.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
No written comments provided.
Rated 4 out of 5 stars
Very accommodating and helpful. The kids enjoyed this despite the rain!
Rated 5 out of 5 stars
The staff at the mini-golf were amazing. We all enjoyed this experience.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 4 out of 5 stars
We really enjoyed the glass & sweet making demos but chose not to do the other activities because of the cost.
Rated 4 out of 5 stars
No variety and no healthy choices. Lack of fruit, salad etc. Repetitive carbs based meals. Unfortunately, the food was only considered as adequate and the catering facilities were questionable and would need to be improved which is a shame, as they went out of their way to help us in so many ways. We would stay here again, but would like to see some improvements.
Rated 3 out of 5 stars
Wished we had more time here
Rated 5 out of 5 stars
No written comments provided.
Rated 3 out of 5 stars
This is tricky as in some ways our experience was not as good as anticipated but exceeded in other areas. The service we received was excellent as were the cottages. Staff and pupils were cold at night in the lodges, although it was an unusually wet and cold week when we visited in early May, but the outside space was brilliant.
Rated 4 out of 5 stars
The accommodation was brilliant, honestly one of the best I'd stayed in. The kitchen staff were lovely and extremely accommodating.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
Huxley the guide was brilliant!
Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 5 out of 5 stars
Great but last minute change to timetable meant a very busy day.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 4 out of 5 stars
Driver was brilliant and had much local knowledge.
Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 5 out of 5 stars
A hidden gem - the staff and children loved it here. Jill & Julian are lovely, welcoming hosts and Julian is an exceptional cook. We certainly didn't go hungry! Eastmount is tucked away in a quiet residential street but it's really close to the beach and theatre. There is a small outdoor pool which is fenced and gated that we were invited to use. The bedrooms are nicely furnished with only a couple of sets of bunks and there's plenty of indoor space in case the weather isn't kind - there's even a games room. We've already rebooked for next year...!
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
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Rated 5 out of 5 stars
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Rated 5 out of 5 stars
Helpful, friendly, lots of food options.
Rated 5 out of 5 stars
Overall the service was incredible. We had an issue that made us late for an activity but the driver was very apologetic and the rest of the trip was smooth.
Rated 4 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
No written comments provided.
Rated 4 out of 5 stars
Very little to do. Kids just wanted to run after hours of travelling
Rated 3 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
Rooms generally clean and tidy and otherwise cannot fault accommodation.
Rated 3 out of 5 stars
No written comments provided.
Rated 4 out of 5 stars
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Rated 4 out of 5 stars
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Rated 4 out of 5 stars
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Rated 5 out of 5 stars
Quite badly organised on arrival. Too many schools booked and we got split up
Rated 3 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
Kids loved it!
Rated 5 out of 5 stars
Our main driver (Simon) was amazing!
We had 2 covers. Darren I believe the first one, he was lovely and great with the kids. The 2nd one (who we had for the evening theatre trip) was rude and very unhelpful.
Rated 4 out of 5 stars
Brilliant day out!
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
Unfortunately, we missed the fossil walk however, Elinor and team were fantastic. Everyone thoroughly enjoyed their time with the team
Rated 5 out of 5 stars
Amazing, a must see experience
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
On time
Rated 5 out of 5 stars
Excellent hosts. Nothing was too much trouble. Felt like home from home
Rated 5 out of 5 stars
Thank you so much for your email and for the information you have shared with us. Your input has made the planning process stress-free and we would not hesitate to use Education Destination again.
Rated 5 out of 5 stars
We are on the bus safely and heading back to school now. I want to say a humongous and heartfelt THANK YOU to you for all of your hard work. The students had a wonderful time, and are all safe and sound. This is because of your dedication and responsiveness. My deepest gratitude from the whole teacher team!
Rated 5 out of 5 stars
A brilliant experience - the children loved staying here. Bathrooms were a bit tight with only two in each lodge so might suit a smaller group - we had 70 students sharing 4 lodges so we had to stagger showers morning and evening to prevent queues. Otherwise we had no complaints. Quality, comfy beds, great food (and very flexible for fussy eaters) and plenty of space to run around outside safely.
Rated 4 out of 5 stars
We would like to sincerely thank you for the wonderful stay. The children loved every single moment of it, and so did the teachers. We truly appreciated the excellent organisation, the range of engaging activities, and the warm welcome we received throughout our visit.
Rated 5 out of 5 stars
What a great idea - having a pro DJ really lifts the atmosphere and the staff can party too
Rated 5 out of 5 stars
Just back from a week at Altavia and cannot overstate how laid back staff are in relation to noise, late room change requests, helping out with unforeseen accidents. Because its exclusive use we didn't need to worry too much about the children upsetting other guests. A good old seaside hotel just like I remember growing up. Asked to book for the same week next year.
Rated 5 out of 5 stars
Our trip to the Isle of Wight was a great success for the children, who all had a lovely time and in particular enjoyed the Victoria Lodge Hotel and the kindness of Alysa and her family.
Rated 5 out of 5 stars
This is the 3rd time we have visited the isle of wight railway and we always think it is a good day, as well as the trains they do a nice talk/ video and they have the train story museum which most other railways don't have, timing wise it all worked out well and the children had time for lunch and a run around on their back field, before traveling back.
Rated 4 out of 5 stars
Well worth the effort involved in descending to the beach especially on a fine day. Simply stunning.
Rated 5 out of 5 stars
We really enjoyed most of the ones we did last year - especially the waterpark at Tapnell!
Rated 5 out of 5 stars
Every child's favourite activity on the whole trip. They've not stopped raving about the fun time they had here and even though it was raining on the day it didn't put them off! They would have stayed all day if we'd let them.
Rated 5 out of 5 stars
The hotel has other schools, so it's not exclusive unless you are big enough to book the whole place. But they do group school rooms together with teachers on the ends and there's a special section of the dining room so it's not really a problem. Would prefer a smaller exclusive use hotel next time but would stay here again if nothing more suitable was available.
Rated 4 out of 5 stars
Worth it for the beachfront location. We planned a few evenings out but in the end we could have saved some money as the children were more than happy to play in the sand - every opportunity they had, they were on the beach!
Rated 5 out of 5 stars
Well maintained hotel although some of the bathrooms a little dated in some rooms. Well situated for the beach and nearby activities in Sandown meant we could do without the coach for a day and saved some money by walking. Food is good but meal times are fairly rigid due to staff hours so make sure you are back in good time.
Rated 4 out of 5 stars
First time here with a group of 62 students and any concerns I had about sharing the hotel were unfounded as we were given our own wing of the building and our own dining room so we actually had little contact with other guests. A good experience overall and we'll definitely consider staying here again.
Rated 5 out of 5 stars
We booked quite late with a smallish group of 32 students so we had no option but to share the hotel with public guests. The staff worked really hard to ensure our rooms were all together and that teacher rooms were carefully placed to allow for close supervision. We also had our own section of the restaurant reserved for us, which really helped. So whilst we had to be extra vigilant from a safeguarding perspective, in the end everything was absolutely fine. This is a nice hotel overall and we'd be happy to return although next time we'll try to book well in advance to ensure we have better segregation. Having the beach on our doorstep was wonderful especially as it doesn't get dark until past 10 in June so the children were outside every night after dinner. They slept well!
Rated 5 out of 5 stars
Was a bit worried about some of the recent online reviews but we trusted Education Destination and glad we did. OK, it's not the Ritz, but the hotel is perfectly adequate - loving the 70s style avocado bathrooms! Would stay again.
Rated 4 out of 5 stars
John and his staff are lovely! We had a few minor issues with a couple of rooms and they were attended to quickly and with a smile. Food was good and the secure garden is a major bonus.
Rated 3 out of 5 stars
Accommodation is basic but then so is the price! Staff are just wonderful, nothing is too much trouble. Food is very good. Lots of activities on offer and very tired children by the end of the week. Great place!
Rated 4 out of 5 stars
Nice hotel overall. A couple of the bathrooms were a little dated but for what we paid I'm not complaining. Everything was clean and worked! The children especially enjoyed the pool each evening after dinner - it meant we didn't need to pay out for any extra activities.
Rated 5 out of 5 stars
Liked the location - close to the beach but away from the main hustle and bustle of Sandown itself. Coach access to the premises is an issue - you often find yourself loading/unloading by the roadside instead but there is no pavement so you need to be super organised! I'd happily come back.
Rated 4 out of 5 stars
We had a great time and any minor issues we raised were quickly dealt with by the helpful staff. Hope to return.
Rated 4 out of 5 stars
Really good all round and we can't wait to come back next year
Rated 5 out of 5 stars
Had a very nice stay
Rated 4 out of 5 stars
Really enjoyed the DJ
Rated 5 out of 5 stars
A nice crossing
Rated 4 out of 5 stars
Liz likes staying with Hazel
Rated 4 out of 5 stars
No written comments provided.
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Rated 3 out of 5 stars
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Rated 3 out of 5 stars
Asked about other potential hotels for next time but happy to stay here again
Rated 4 out of 5 stars
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Rated 4 out of 5 stars
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Rated 4 out of 5 stars
Had a very nice stay
Rated 4 out of 5 stars
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Rated 4 out of 5 stars
Want to return next year
Rated 5 out of 5 stars
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Rated 4 out of 5 stars
Asked to return again whilst still on the trip
Rated 5 out of 5 stars
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Rated 3 out of 5 stars
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Rated 3 out of 5 stars
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Rated 3 out of 5 stars
Asked to stay here again next year
Rated 4 out of 5 stars
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No written comments provided.
Rated 4 out of 5 stars
No written comments provided.
Rated 4 out of 5 stars
No written comments provided.
Rated 4 out of 5 stars
No written comments provided.
Rated 4 out of 5 stars
No written comments provided.
Rated 3 out of 5 stars
No written comments provided.
Rated 4 out of 5 stars
Fairly basic hotel but clean and functional. Meals were generally good. Wouldn't have a problem staying again but next year will try to find somewhere a bit closer to the beach.
Rated 4 out of 5 stars
No written comments provided.
Rated 5 out of 5 stars
No written comments provided.
Rated 3 out of 5 stars
No written comments provided.
Rated 3 out of 5 stars
No written comments provided.
Rated 3 out of 5 stars
No written comments provided.
Rated 3 out of 5 stars
No written comments provided.
Rated 3 out of 5 stars
No written comments provided.
Rated 3 out of 5 stars
No written comments provided.
Rated 3 out of 5 stars
Gave the two coach drivers a tip on the last day and thanked them for a good week
Rated 5 out of 5 stars
No written comments provided.
Rated 3 out of 5 stars
Really enjoyed the surfing
Rated 5 out of 5 stars
No problems with the coach. Would use again
Rated 4 out of 5 stars
No written comments provided.
Rated 4 out of 5 stars
Really liked the accommodation.
Rated 5 out of 5 stars
No written comments provided.
Rated 3 out of 5 stars
No issues with coach I can recall
Rated 4 out of 5 stars
good but too short
Rated 4 out of 5 stars
awesome
Rated 5 out of 5 stars
No issues with Red Funnel
Rated 4 out of 5 stars
Really enjoyed the surfing
Rated 5 out of 5 stars
Will return again, but want the rooms are placed closer together
Rated 4 out of 5 stars
Driving Real Change
Your feedback isn’t just filed away; it’s our primary tool for quality control. Every comment is reviewed internally and directly dictates which providers remain part of our residential portfolio.
Where improvements are needed, we roll up our sleeves. For instance, when a hotel received poor ratings for their packed lunches, we collaborated with their chef to rebalance their catering budget — scaling back over-generous breakfasts to significantly boost the quality of the mid-day meals.
Similarly, when a popular crazy golf course faced feedback about chaotic arrivals, we implemented a 15-minute staggered entry system to ensure every school group receives a calm, organised welcome.
At the end of every season, we compile these insights into anonymous performance summaries for all our partners, providing them with the clear, actionable data they need to keep improving.
We also reward our most successful partners with our Customer Excellence Awards each season, and our customer feedback is key to deciding the most deserving winners.
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12
Years' Experience
96%
Feedback
500
Trips Booked
26.9k
Lives Changed